Conflict Identification & Response Methodologies for Security Personnel
The course helps you anticipate causes of conflict and harmful behaviour and respond to prevent escalation.
1. Introduction
2. Course Overview & Learning Outcomes
3. First Impressions
4. Organisational Culture
5 Situational Awareness
6. OODA Loop
7. Levels of Resistance
8. Interaction Universal Truths
9. The Reason Why.
10. Conflict Resolution
11. Signs of Potential Conflict
12. Crowd Conflict Considerations
13. Basic Communication Rules
14. Benefits of Paraphrasing
15. The ULTIMATE Sentence
16. Summary Points
17. Conflict De-escalation
18. The Batari Box
19. Listening Skills - McGurk Effect
20. Conflict Escalation & Resolution
21. Bar 333 Sydney 06.09.13
22. Conflict Mitigation
23. Key Reminders
24. WHODUNNIT?
25. Survival Stress & Its Effects
26. Documentation & Reporting
27. Positional Asphyxia
28. References & Further Reading
COURSE QUIZ: Which is more correct?
Course Evaluation