Course curriculum

    1. 1. Introduction

    2. 2. Course Overview & Learning Outcomes

    3. 3. First Impressions

    4. 4. Organisational Culture

    5. 5 Situational Awareness

    6. 6. OODA Loop

    7. 7. Levels of Resistance

    8. 8. Interaction Universal Truths

    9. 9. The Reason Why.

    10. 10. Conflict Resolution

    11. 11. Signs of Potential Conflict

    12. 12. Crowd Conflict Considerations

    13. 13. Basic Communication Rules

    14. 14. Benefits of Paraphrasing

    15. 15. The ULTIMATE Sentence

    16. 16. Summary Points

    17. 17. Conflict De-escalation

    18. 18. The Batari Box

    19. 19. Listening Skills - McGurk Effect

    20. 20. Conflict Escalation & Resolution

    21. 21. Bar 333 Sydney 06.09.13

    22. 22. Conflict Mitigation

    23. 23. Key Reminders

    24. 24. WHODUNNIT?

    25. 25. Survival Stress & Its Effects

    26. 26. Documentation & Reporting

    27. 27. Positional Asphyxia

    28. 28. References & Further Reading

    29. COURSE QUIZ: Which is more correct?

    1. Course Evaluation

About this course

  • $50.00
  • 30 lessons
  • 1.5 hours of video content