There are many flow on effects from both positive or poor customer service on a business. The effect on revenue is only one of them. Our customer centric workshop is for anyone that relies upon customers to make their business thrive. Teaching your staff skills on how to interact effectively with customers will improve customer satisfaction, and in turn, keep them come back time and time again.
Explain why customers service is important and the consequences of poor customer service
Explain what customer expectations are and the difference between attitude v skill
Describe the importance of first impressions
Define the different types of customers and how you interact with them
Understand how to deal with customer complaints
Understand how to make a great lasting impression
