“Staff couldn't speak highly enough of Scott's professionalism and expertise post the training. His training program is comprehensive and has equipped our staff with the tools to manage various types of challenging behaviours.
I know I feel more prepared in my professional and personal life thanks to Scott's training and guidance. ”
Danielle Gonsalvez Assistant Director Business Resilience NDIS Quality and Safeguards Commission
“A true expert in his field, Scott has educated and equipped our teams with knowledge and skills to sharpen behavioural self-awareness, to communicate with authority, impact and influence and most importantly, techniques to stay safe in moments of conflict resolution.”
Chantal Morrill, Learning and Development. Sephora Australia
“We are immensely grateful for the exceptional training provided by Praesidium Risk and Resilience. Their program on behavioural awareness, handling aggressive customers and conflict de-escalation has been a game changer for our team.
The learning was both relatable and memorable and it has empowered our team to handle challenging situations with confidence and professionalism.”
Houri Tapiki, General Manager, Theatre Royal Sydney
“We engaged Scott Taylor at Praesidium to do some work with our Management team as well as all Frontline Staff and the feedback from all levels has been overwhelmingly positive. Drawing from diverse areas of study, citing real-life examples and delivered in an engaging and entertaining manner, this program was exactly what we were looking for to raise awareness of real-world challenges we face from both a risk management and customer service perspective”
Michael Ruggeri, HR Manager Windsor RSL
“Bridge Housing engaged Scott Taylor and Praesidium to provide behavioural awareness and conflict de-escalation training to the frontline and Senior staff across the business.
The sessions delivered focused on enhancing knowledge and providing skills and confidence to respond to customers attending our offices. The training taught staff how to identify early warning signs of distress and the team learnt core skills and strategies to keep themselves safe.
They also learnt how to change the dynamic of an interaction through voice modulation and body language. I cannot recommend Scott and the Praesidium Group Training highly enough, they are our go to partner for all elements of security and behavioural awareness training. ”
Simone Parsons, Chief Operating Officer, Bridge Housing.
